Cancellation Policy

MBGC Property operates a curated short-term rental platform across the United States, United Kingdom, Australia, and France. Our cancellation policy is designed to be fair to both guests and property owners while reflecting the real-world implications of last-minute cancellations on verified luxury properties.

Each property listing on our platform displays its applicable cancellation tier clearly before any booking is confirmed. The tier forms part of the binding agreement between the guest and the host. We encourage all guests to review the cancellation policy carefully before completing a booking.

MBGC offers four standard cancellation tiers. The applicable tier for each property is displayed prominently on the listing page.

FLEXIBLE Full refund if cancelled 14 or more days before check-in. 50% refund if cancelled between 7 and 13 days before check-in. No refund for cancellations made within 7 days of check-in.

MODERATE Full refund if cancelled 30 or more days before check-in. 50% refund if cancelled between 14 and 29 days before check-in. No refund for cancellations made within 14 days of check-in.

STRICT Full refund if cancelled 60 or more days before check-in. 50% refund if cancelled between 30 and 59 days before check-in. No refund for cancellations made within 30 days of check-in.

NON-REFUNDABLE No refund is available under any circumstances, except where MBGC itself cancels the booking. Non-refundable bookings are offered at a discounted rate to reflect this condition.

All refund percentages refer to the accommodation charge only. Service fees and cleaning fees are non-refundable in all tiers unless MBGC cancels the booking.

To cancel a booking, log in to your guest account and navigate to My Bookings. Select the relevant booking and follow the cancellation prompts. You will be shown your refund entitlement before you confirm the cancellation.

All cancellations must be initiated through the platform. Cancellation requests submitted by email or phone will not be processed unless there is a documented technical issue preventing access to the platform, in which case please contact our concierge team at concierge@mbgcllc.com.

Once a cancellation is confirmed, you will receive a confirmation email. Refunds are processed within 5 to 10 business days from the date of cancellation. The time taken to appear in your account depends on your payment provider.

If a host cancels a confirmed booking, the guest will receive a full refund of all amounts paid, including service fees and cleaning fees, regardless of the applicable cancellation tier. This refund will be processed within 3 to 5 business days.

Host cancellations are taken very seriously at MBGC. Hosts who cancel confirmed bookings without valid justification are subject to financial penalties and may have their listings suspended or permanently removed from the platform.

Where possible, our concierge team will contact the affected guest within 24 hours to assist in finding an alternative property of equivalent or superior quality. We will prioritise rebooking assistance and, where an alternative is found through our platform, a goodwill credit may be applied to the new booking at our discretion.

MBGC may, at its sole discretion, issue a full or partial refund outside the standard cancellation tiers in cases of genuine extenuating circumstances. These are defined as events that are unforeseen, unavoidable, and that prevent the guest from travelling or the host from providing the accommodation.

Circumstances that may qualify include government-declared travel restrictions directly affecting the booking, natural disasters or severe weather events that render the property inaccessible, the verified death of the primary booking holder, and acts of war or civil unrest that make travel to the destination unsafe.

Circumstances that do not qualify include personal illness unless it renders travel medically impossible as certified by a physician, changes in personal or work circumstances, flight cancellations caused by factors other than government restriction, and dissatisfaction with the property where the property meets its listing.

To request consideration under extenuating circumstances, contact our concierge team at concierge@mbgcllc.com with supporting documentation as soon as possible after the event occurs.

Guests who wish to modify their booking dates rather than cancel entirely should contact our concierge team or message their host through the platform as early as possible.

Date modifications are subject to property availability and host approval. If a modification results in a longer stay, an additional invoice will be issued. If a modification results in a shorter stay, any refund due will be calculated based on the applicable cancellation tier and the number of nights removed.

MBGC does not guarantee that modification requests will be accommodated. Where a modification cannot be agreed, the original booking terms remain in force.

Where a security deposit is required, this amount is held separately from the accommodation charge. The security deposit is fully refundable and is returned within 5 to 10 business days of check-out, subject to inspection of the property.

If damage to the property is identified following a guest's stay, MBGC will notify the guest within 48 hours of check-out and provide documentation of the damage. The guest will have the opportunity to respond before any deduction is made from the security deposit.

Disputes regarding security deposit deductions should be raised with our concierge team within 7 days of receiving the deduction notice.

For any questions about this policy, please contact our concierge team:

Email: concierge@mbgcllc.com Phone: +1 (610) 314-7307 Address: 119 King Street, Greenwich, CT 06831, United States

This Cancellation Policy was last updated in April 2025.